Trust & Compliance.

Terms of Service

Last Updated: April 2026

1. Introduction

Welcome to OpsVault ("we," "our," or "us"). By accessing or purchasing from opsvault.online, you agree to be bound by these Terms of Service. If you do not agree, please do not use our site or purchase our digital products.

2. Digital Product Licensing

All templates, databases, Notion workspaces, and PDF guides ("Products") sold on OpsVault are the intellectual property of OpsVault. Upon purchase, you are granted a single-seat, non-exclusive, non-transferable license to use the Products for your own personal or internal business operations.

• You may: Modify the templates for your own business, share them with your internal team/employees, and use them to deliver services to your clients.
• You may NOT: Resell, redistribute, or repackage the templates as your own standalone product, share access links publicly, or use our IP to create a competing template business.

3. Payment Processing & Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. By completing a purchase, you agree to Paddle's Buyer Terms and processing agreements. All prices are listed in USD unless otherwise indicated.

4. Limitation of Liability

OpsVault provides operational frameworks and templates. We do not provide legal, financial, or certified medical advice. Users operating in highly regulated industries are solely responsible for ensuring that their use of our tracking systems complies with all local, state, and federal laws. OpsVault is not liable for business losses, audit failures, or legal actions resulting from the use of our templates.

Privacy Policy

1. Information We Collect

When you download a free lead magnet or purchase a product, we collect essential information including your Name and Email Address. During checkout, our Merchant of Record, Paddle, securely collects your billing details. OpsVault does not store or process full credit card numbers on our servers.

2. How We Use Your Information

We use your email address to instantly deliver your digital products, send system updates, and provide operational newsletters related to your industry. You may unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link at the bottom of our emails.

3. Third-Party Sharing

We do not sell your personal data to third-party brokers. We share necessary data only with trusted service providers required to operate our business, including:

• Paddle.com: For secure payment processing, tax compliance, and fraud prevention as our Merchant of Record.
• Email Service Providers: To deliver your purchased assets and newsletters.

4. Cookies and Tracking

OpsVault uses standard analytics cookies to understand website traffic and improve user experience. You can disable cookies through your browser settings, though this may affect checkout functionality.

Refund Policy

1. Eligibility for Refund

If you purchase an OpsVault product and find that it does not meet your operational needs, you are eligible to request a full refund within 30 days of your original purchase date. We do not require complex proof of implementation or make you jump through hoops to qualify.

2. How to Request a Refund

To initiate a refund request, simply email support@opsvault.online with your Order Number, or contact Paddle's buyer support directly. We will work with Paddle to quickly process your approved refund back to your original payment method.

3. Processing Time

Once your refund is initiated through Paddle, please allow 3-5 business days for the funds to reflect on your bank or credit card statement, depending on your financial institution.